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Job Category: Administration
Job Type: Full Time
Job Location: Trivandrum

Position Overview: The receptionist plays a vital role in creating a positive first impression and providing excellent customer service to students, staff, and visitors. This position involves managing front desk operations, handling inquiries, coordinating appointments, and providing administrative support to ensure smooth daily operations at the academy.

  • Qualification – Any Degree 
  • This position is open for female candidates only

Key Responsibilities:

  1. Front Desk Operations:
    • Greet and welcome visitors, students, and staff in a friendly and professional manner.
    • Manage incoming calls, emails, and inquiries, providing accurate and timely information or redirecting them to the appropriate person or department.
    • Maintain a tidy and organized front desk area, ensuring a welcoming environment.
  2. Customer Service:
    • Assist students, parents, and visitors with their inquiries, providing information about courses, schedules, fees, and academy policies.
    • Provide exceptional customer service by addressing concerns, resolving issues, and ensuring a positive experience for all individuals interacting with the academy.
  3. Appointment Coordination:
    • Schedule and coordinate appointments, meetings, and events, both internally and externally.
    • Maintain calendars and assist with managing the availability of meeting rooms or other resources.
    • Notify relevant parties of scheduled appointments or changes in the schedule.
  4. Administrative Support:
    • Perform general administrative tasks, such as filing, data entry, photocopying, and document management.
    • Assist in preparing and distributing academy-related materials, forms, and notices.
    • Support other administrative functions as needed, such as inventory management, ordering office supplies, and coordinating mail and deliveries.
  5. Security and Access Control:
    • Monitor access to the premises, ensuring only authorized individuals enter the academy.
    • Issue visitor badges and maintain visitor logs to ensure a safe and secure environment.
    • Coordinate with security personnel or emergency services in case of any incidents or emergencies.

Qualities and Skills Required:

  • Excellent interpersonal and communication skills, with a friendly and professional demeanor.
  • Strong customer service orientation and the ability to handle inquiries and concerns with patience and tact.
  • Professional appearance and a positive attitude, projecting a polished and welcoming image for the academy.
  • Exceptional organizational and time management abilities to handle multiple tasks and prioritize effectively.
  • Strong attention to detail, ensuring accuracy in administrative tasks and maintaining a neat and organized front desk area.
  • Proficiency in using standard office software and equipment (e.g., Microsoft Office Suite, email, phone systems).
  • Ability to handle confidential information with discretion and maintain a high level of professionalism.
  • Flexibility and adaptability to work in a dynamic and fast-paced environment, adapting to changing priorities and needs.
  • Knowledge of aviation industry terminology and familiarity with aviation academy programs and courses is advantageous but not always required.
  • Fluency in multiple languages can be an asset, particularly if the aviation academy serves a diverse student body.

The above job description is a general overview and may vary depending on the specific requirements and needs of the aviation academy from time to time

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